1win promotes entertainment over income. Tools and policies help Indian players stay in control. Self-limits activate instantly while support lines connect users to counselors. The platform funds awareness campaigns across states.
Self-Exclusion Options
Players select cooling-off periods from 24 hours to six months. Permanent closure requests process within 48 hours. Excluded accounts block all marketing emails and bonus offers. Reopening requires a seven-day waiting period and fresh verification.
Deposit and Wager Limits
Daily caps start at 1,000 INR and scale per request. Weekly or monthly ceilings prevent surprise bills. Reality checks pop up every hour during active sessions. Loss limits pause play once thresholds hit.
Age Verification Process
Registration demands government ID uploads. Aadhaar, PAN, or passport scans undergo manual review. Under-18 attempts trigger immediate account freezes. Parental controls guide guardians through device restrictions.
Recognizing Problem Signs
Warning banners list red flags like chasing losses or borrowing money. Pop-ups suggest breaks after three consecutive hours. Session histories export as PDFs for personal review. Links to GamCare and Indian helplines stay visible on every page.
Support Resources
Toll-free numbers connect to trained counselors fluent in Hindi, Tamil, and Telugu. Live chat agents escalate severe cases instantly. Partnerships with NGOs provide free therapy sessions. Educational videos explain odds and house edges clearly.
Staff Training and Monitoring
Employees complete annual responsible gaming courses. AI flags unusual patterns like sudden stake jumps. Manual reviews follow automated alerts. Marketing never targets self-excluded users.